Shipping policy

Pickup Policy:
All pickup orders must be collected within 30 days of purchase. Any order not picked up within this timeframe will be subject to a $40 per week storage fee. The Furniture Shop Toronto is not responsible for any damage or breakage to items that remain uncollected beyond the 30-day period. Furniture may be held as payment security against any outstanding storage fees.

Delivery Policy:

We offer three delivery options:

• Threshold Delivery – Delivery inside entrance of home

• Room of Choice Delivery – Items delivered to your selected room.

• White Glove Delivery – Includes delivery, full assembly and room of choice placement with packaging removal.

Delivery timelines are as follows:

• Within the GTA: Estimated delivery is 3–7 business days.

• Outside Ontario: Estimated delivery is 1–6 weeks, depending on location and carrier routing.

To ensure your satisfaction and resolve any issues promptly, please review the following policy regarding damaged items during delivery:

• Claim Period: Customers have 7 days from the date of delivery to contact us regarding any damages to your product
• Notification Process: If you receive a damaged item during delivery, please notify our customer service team within 7 days via torontofurnitureshop@amj.com with your order number and photographs of the damage.
• Resolution: Once we receive your claim, we will review the information provided and offer a resolution.
• Restocking Fee: Please note, exchanges or order cancellations are subject to a 15% restocking fee.  (This fee also applies to returns due to not fitting in elevator or entryway)

After 7 days from the delivery date, we will be unable to process any claims related to damages.